Health, ageing & disabilityAgencyExists today
Aged Care Complaints Commissioner
Complaints Commissioner (Aged Care)
1 November 2025 – present
Statutory office holder, supported by the Aged Care Quality and Safety Commission, who deals with complaints and feedback about aged care providers and workers, including breaches of the Statement of Rights.
How it came into existence
Established on 1 November 2025 by the Aged Care Act 2024, which commenced that day, as a statutory office holder alongside the Aged Care Quality and Safety Commissioner, taking over the Commission's complaints-handling function.
- Aged care complaints resolution
Main functions
- Handling complaints about aged care provider and worker compliance
- Handling complaints about breaches of the Statement of Rights
- Promoting best-practice complaint handling in aged care
Where it sits
In the portfolio of Department of Health, Disability and Ageing.
Lineage
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Sources
Primary sources
- Australian Government Organisations Register (Department of Finance, data.gov.au) (listed from 31 December 2025 to the latest release (30 June 2026))