Health, ageing & disabilityAgency
Aged Care Complaints Commissioner
1 January 2016 – 1 January 2019
Independent statutory office that resolved complaints about Commonwealth-funded aged care services and educated providers and consumers about complaints handling.
How it came into existence
Established on 1 January 2016 by the Aged Care Amendment (Independent Complaints Arrangements) Act 2015, which amended the Aged Care Act 1997 to move the Aged Care Complaints Scheme out of the Department of Health and replace the Aged Care Commissioner.
- Aged Care Complaints Scheme
- Independent review of aged care complaints decisions
Legislation: Aged Care Act 1997
How it ended
Merged with the Australian Aged Care Quality Agency on 1 January 2019 to form the Aged Care Quality and Safety Commission.
- Aged care complaints resolution
Main functions
- Resolution of complaints about aged care services
- Review of complaints decisions
- Referral of provider compliance concerns to the department
- Education on complaints handling
Where it sits
Last in the portfolio of Department of Health.
Lineage
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Sources
Primary sources
- Australian Government Organisations Register (Department of Finance, data.gov.au) (listed from 12 September 2016 to 1 January 2019)