Commissioner for Complaints
2000 – 1 May 2007
Independent office that examined complaints from people who believed they had been treated unfairly by the Commonwealth's aged care Complaints Resolution Scheme, and reviewed how the scheme handled matters.
How it came into existence
Created in 2000, when a Commissioner for Complaints was appointed to review complaints about the Complaints Resolution Scheme that the Commonwealth health department had run under the Aged Care Act 1997 since 1997.
Legislation: Aged Care Act 1997
How it ended
Replaced on 1 May 2007 by the Aged Care Commissioner, created by the Aged Care Amendment (Security and Protection) Act 2007, when the Complaints Investigation Scheme replaced the Complaints Resolution Scheme.
- Independent review of aged care complaints decisions
Main functions
- Examination of complaints about the Complaints Resolution Scheme
- Review of the scheme's handling of complaints
- Advice to the Minister on aged care complaints handling
Where it sits
Last in the portfolio of Department of Health and Ageing.
Lineage
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Sources
Government records and websites
Some dates or links for this organisation are uncertain. Corrections are welcome.